Frequently Asked Questions

Everything you need to know about your BOOX experience in Europe.

Which countries do you ship to within Europe?

We ship to all European Union member states and several neighboring countries. Delivery times typically range from 2 to 5 business days depending on your specific location.

What is the warranty policy for BOOX devices?

All BOOX devices purchased through our official Euro Shop come with a standard 2-year limited warranty that covers hardware defects under normal use conditions.

Can I return my device if I am not satisfied?

Yes, we offer a 30-day return policy. The device must be in its original packaging and in like-new condition to qualify for a full refund.

Are import duties included in the price?

For orders within the European Union, VAT is included at checkout and there are no additional customs duties. For non-EU European countries, local taxes and fees may apply upon delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local European payment methods like Klarna and iDEAL.

Do BOOX tablets support the Google Play Store?

Yes, our latest E-Ink tablets run on Android and come with Google Play Store support, allowing you to download your favorite reading and productivity apps.